All orders are fulfilled and delivered by our appointed logistics partners, which include GD Express (GDEX), J&T Express, or trusted local transporters depending on the size and weight of the product.
For bulky items such as the Aurae Lightwave Room or Sauna Units, delivery will be arranged through specialized freight or installation teams to ensure safe handling and assembly.
Shipping fees are automatically calculated at checkout based on the destination and parcel weight.
Delivery and installation fees are quoted separately according to your location, accessibility, and configuration requirements.
Promotional free shipping may be offered during campaigns or for selected product bundles; terms and conditions apply.
Orders will be processed within 2-3 working days after payment confirmation. Delivery usually takes 3-7 working days within Peninsular Malaysia and 5-10 working days for East Malaysia.
Production and assembly typically require 3-6 weeks depending on model and material availability. Our team will notify you once your order is ready for delivery and installation.
Once your order is shipped, you will receive a tracking number or delivery confirmation via WhatsApp.
Discover premium wellness sauna solutions with Aurae Wood Sdn Bhd, the most innovative provider in Southeast Asia. Offering custom luxury saunas in Johor, Malaysia, we help you reconnect with nature and embark on a self-healing journey.
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