Shipping Policy

All orders are fulfilled and delivered by our appointed logistics partners, which include GD Express (GDEX), J&T Express, or trusted local transporters depending on the size and weight of the product.

For bulky items such as the Aurae Lightwave Room or Sauna Units, delivery will be arranged through specialized freight or installation teams to ensure safe handling and assembly.

• Small & Medium Parcels (e.g., Aroma Kits, Essential Oils, accessories):

  Shipping fees are automatically calculated at checkout based on the destination and parcel weight.

• Large Items (e.g., Aurae Lightwave Rooms, Home Sauna Units):

  Delivery and installation fees are quoted separately according to your location, accessibility, and configuration requirements.

• Free Shipping:

  Promotional free shipping may be offered during campaigns or for selected product bundles; terms and conditions apply.

• Ready Stock Items:

  Orders will be processed within 2-3 working days after payment confirmation. Delivery usually takes 3-7 working days within Peninsular Malaysia and 5-10 working days for East Malaysia.

• Pre-Order or Custom Units:

  Production and assembly typically require 3-6 weeks depending on model and material availability. Our team will notify you once your order is ready for delivery and installation.

• Tracking:

  Once your order is shipped, you will receive a tracking number or delivery confirmation via WhatsApp.

• Please ensure that your delivery address and contact details are accurate to avoid any delay.
• For installation-required items, our support team will contact you to schedule the delivery and installation date.
• In the event of unforeseen delays (weather, logistic restrictions, or production backlog), we will notify you promptly and provide updated timelines.